Because of the complexity of airline operations, airlines have to delay, announce cancellations or refuse boarding due to overbooking.
European Regulation CE No 261/2004 protects travelers from the disturbances mentioned above. Transavia must comply with the rules on assistance, reimbursement and compensation.
The tool below is an effective way to contact specialists in the field and make you compensate quickly.
Whether for a delay, a cancellation or an overbooking ... know that you have the right to compensation.
Note: It is important to keep all flight documents for claiming a refund.
In case of cancellation ...
The company may announce a flight cancellation for specific reasons.
The carrier is not responsible for cancellations caused by exceptional conditions, such as: weather, security strike, political disruption, ... If the airline is not able to demonstrate this, travelers will have the right to compensation of up to € 600.
Travelers are entitled to assistance from the airline based on the waiting time at the airport. They can choose between rerouting or refunding as well.
Overbooking at Transavia ... Refusal to board
It happens to airlines, following an overbooking, to refuse boarding to travelers who had booked in advance. In this case, the company must offer assistance to travelers and offer them the choice between reimbursement or re-routing.
A denied boarding is a last-minute cancellation, which entitles travelers to claim compensation of up to € 600.
Victim of a delay at Transavia?
For any delay exceeding 2 hours, you will have a helpdesk that consists of offering you a meal, a telephone conversation (or sending e-mails) and accommodation with transport links, if the situation the asks ... It depends on how long travelers wait at the airport.
For any delay exceeding 3 hours, travelers can claim compensation, which varies between € 250 and € 600, depending on the distance of the flight. The latter will be proposed to you by check, bank transfer or, if you accept it, in the form of a voucher.
However, it is important to know the reasons for the delay. The company is not responsible for delays caused by exceptional conditions (weather, ground staff strike, ...).
Missed Connecting Flight
The flight with one or more stops can turn into a panic situation in case of a missed connection.
The situation can catch up if the company of the first flight takes care of the whole trip (rerouting). In the case of various companies, one will not assume the responsibility of the other ... and the traveler could pay a fee to exchange his flight.
For any delay exceeding 3 hours on arrival at the airport, the traveler is entitled to compensation of up to € 600.