Air Antilles is a French airline based in Guadeloupe. For all its movements within the EU, the company must refer to the European regulation, which meets the common rules of assistance and compensation in case of cancellation, delay or denied boarding for overbooking.
European Regulation EC No 261/2004 protects travelers from the various damages suffered and enables them to claim compensation if certain conditions are met. The regulation concerns the different types of flights.
The tool below is a free solution available, allowing you to benefit from a team of experts to get compensation quickly.
Cancellation: When to claim an allowance?
The company is obliged to inform its passengers at least 14 days before any cancellation, as well as their rights as well as passengers.
Passengers have the right to claim compensation for any last-minute cancellations not caused by an extraordinary circumstance.
In addition to compensation, the company must take care of its passengers for any waiting at the airport, with drinks, snacks, ...
Any passenger victim of this disruption can claim compensation of € 250 for flights of up to 1500km, € 400 for flights up to 3500km and € 600 for flights over 3500km.
Travelers can choose to reimburse the airline ticket or re-route to the destination by accepting transportation from the airline.
Denied Boarding and overbooking
The company may announce denied boarding in two cases: A technical problem that requires it to exchange the aircraft with another smaller or overbooking that causes it to refuse boarding to some travelers.
The company will be able to outclass travelers or seek volunteers who will agree to exchange their flights for certain services.
Denied boarding is the last of the solutions that the company will consider. this could happen to any passengers (except the sick or those who accompany them).
This disruption is equivalent to last minute cancellation, which allows passengers to claim the refund or choose the redirection .... This does not affect their right to compensation.
Passengers are entitled to compensation between € 250 and € 600 ...
The delay and its conditions
The company must offer financial compensation between 250 € and 600 € for any delay of 3 hours. The company offers support depending on the waiting time: refreshments, meals as well as 2 phone calls or the free sending of 2 emails.
Delay of 2 hours and more, for a flight of up to 1500km, 3 hours and more for flights between 1500km and 3500km and 4h and more for flights over 3500km.
Even in extraordinary circumstances, the company retains its obligation to take charge.
Passengers can claim compensation for any delay of 3 hours upon arrival.
- 250 €: flights up to 1500km
- 400 €: flights up to 3500km
- 600 €: flights beyond
For any delay of 5 hours, the passengers have the right to give up their flights and thus benefit from the refund.
The company must offer accommodation if the flight is delayed overnight. She must reimburse the expenses incurred by the travelers if she can not assume this support.
Missed Connecting Flight
Passengers are protected by European regulation 261/2004 which allows them to claim compensation for all the different disturbances that may occur.
If, after a disruption, you decide to forego the connecting flight, the company is obliged to compensate you for the flight that allowed you to return to your departure point and refund the portion of the trip that you had already made before renounce.
To claim compensation, the delay must be 3 hours on arrival, a disruption not caused by extraordinary circumstances and all flights are on the same reservation.
Travelers are entitled to reimbursement or re-routing and compensation ranging from € 250 to € 600.