Air Astana serves flights in the airports of the European Union, it must comply with European regulation EC No. 261/2004 (for departures only) which states that the companies responsible for air disturbances (Cancellation, Delay or Surbooking ... ) must compensate travelers and offer them assistance.
Use the tool below to get compensation quickly and efficiently. Benefit from expert work for serious steps.
Travelers are entitled to compensation of € 250, € 400 or € 600 (depending on the distance of the flight) for any last-minute cancellations (non-notified travelers) caused by the company such as the flight crew strike.
The company is not liable in the event of a scheduled cancellation and has been the subject of an information message to passengers at least 15 days before. It does not accept any compensation claim if this cancellation is the result of exceptional conditions such as the weather.
The company must offer travelers to choose between a rerouting or a refund. It must also offer assistance depending on the waiting time at the airport.
Overbooking ... Denied boarding
The company may refuse boarding to some travelers due to overbooking on its part, and this against certain advantages.
Travelers can opt for a refund or rerout to the destination. They are entitled to the same assistance as cancellation and delay.
If the passenger is denied boarding, he can claim compensation up to € 600, depending on the distance of the flight.How to do? Use the tool below to get compensation quickly.
The delay of the flights is really unpleasant for the travelers, especially for those who are limited by a schedule.
Travelers are entitled to assistance for delays caused (this depends on the waiting time at the airport), they can also claim compensation for any delay of three hours or more (calculated after arrival at the airport ).
The compensation varies depending on the route: € 250 for trips up to 1500km, € 400 for flights up to 1500km and € 600 for flights over 3500km.
Missed Connecting Flight
In the case of a delay of the first flight (flight with stopover), the travelers can miss their correspondence and it is not always pleasant!
First, we need to find out who handles the connections, and if it's the same company, travelers will be redirected to the destination.
In the case of various companies, it is the one who made the late departure that will be responsible. This situation may lead the traveler to pay other fees in order to exchange his flight.
The passenger can therefore claim compensation for any delay exceeding three hours (on arrival). The compensation varies between € 250 and € 600.