Air Austral is a French airline that operates mainly in the South West Indian Ocean. For all flights departing from or to an EU airport, Air Austral must comply with the European regulation 261/2004, which protects passengers from various disturbances: Cancellation, denied boarding, delay, etc.
Travelers can use the tool below to recover the compensation to which they are entitled. The team asserts your rights by taking charge of the claim file from start to compensation.
Cancellation at Air Austral
From € 250 to € 600, this is what travelers can recover as compensation for any claim following a last minute cancellation caused by circumstances that the company could avoid.
The company is not liable if it warns its customers at least fifteen days before or if the circumstances of the cancellation are exceptional (weather conditions, ...). Complaints will not be eligible if she manages to offer another flight under the same conditions and an arrival at destination without delay.
Travelers have the right to choose between re-routing or refund. They are also entitled to a help desk (meals, communication, ...) depending on the waiting time at the airport.
Why be denied boarding?
This is the question that travelers often face in this embarrassing situation at the airport! The reason for the refusal is the overbooking done by the company to cope with the last minute cancellations ... but it can turn against it!
In this case, the company must propose the choice between rerouting or reimbursement to travelers who must receive assistance (refreshment, meals, ...).
For any denied boarding, passengers can claim compensation of up to € 600 for flights exceeding 3500km.
The Delay ... Eligible file at Air Austral
The delay at the airport can be binding, but the company is not responsible if it is caused by extraordinary circumstances (technical problem, weather condition, political instability, ...) and it is often what it evokes during the complaints of the travelers.
Unless it can demonstrate this, travelers are entitled to compensation of € 250, € 400 and € 600 depending on the flight itinerary for any delay exceeding three hours, as well as assistance according to the duration waiting at the airport.
Missed Connecting Flight
A failed match! but what to do in this case?
It should be known that your passenger rights are protected by the European regulation, allowing you to claim for a compensation of up to € 600.
However, it is necessary to inquire about the reasons for the delay, the company is not responsible in the case of exceptional circumstances and if it is not able to prove that, it is obliged to accept the files of complaints of the travelers.
The compensation is € 250 for flights up to 1500km, € 400 for flights up to 3500km and € 600 for flights over 3500km.