Air Belgium is a Belgian long-haul airline, founded in 2016. The air carrier is subject to European regulation EC N 261/2004 relating to assistance and compensation.
In case of cancellation, delay or even denied boarding, Air Belgium must take care of its passengers.
The tool below is an effective and free way at your disposal, allowing you to claim your rights easily. A team of professionals will accompany you during the compensation process.
Cancellation ... When to Claim?
Victim of cancellation? you can get a refund for any last minute cancellations caused by the company. The latter must refer to the European regulations and offer its travelers the choice between reimbursement or re-routing.
The company must warn travelers at least a fortnight before, unless it is a cancellation caused by extraordinary circumstances (such as weather). In this case, the company is not responsible.
By cons, a support is mandatory ... the company must offer assistance based on the waiting time at the airport (meals, hotel, ...).
Compensation: You can claim up to € 600 compensation depending on the distance of the flight.
First, it should be noted that the company that practices "overbooking" to avoid empty seats (cancellations of reservations), may face overbooking and thus refuse boarding to some travelers to cope with the situation.
A choice of re-routing is offered to passengers refused boarding with support (assistance) by the company depending on the waiting time.
As for the last minute cancellation, the traveler can claim compensation of up to € 600 in this case.
The delay of three hours and more!
European regulations clearly mention the conditions and circumstances of delays caused by the company.
For any delay of three hours and more (calculated on arrival), the traveler can claim compensation between € 250 and € 600.
The company offers assistance with: refreshments, meals, communication, hotel and transport (if necessary), it really depends on the waiting time at the airport.
However, it is important to know what caused the delay ... the company will be able to talk about extraordinary circumstances, but unless it can prove that, it is obliged to accept your claim files.
Missed Connecting Flight
A missed connecting flight? a situation of panic but the European regulation protects travelers and allows them to claim their rights. this disturbance is caused either by a delay or a cancellation.
To claim compensation, you must know that you need a delay of three hours (calculated on arrival), a disturbance not caused by extraordinary circumstances (weather, strike, political instability, ...). All flights must be on the same booking.
The traveler can claim compensation of € 250, € 400 or € 600, depending on the distance of the flight