Aircalin is a French airline operating mainly in the Pacific area. Based in New Caledonia. For all departures from the European Union, the company must respect the conditions of transport and the European regulation 261/2004 which protects passengers in the event of cancellation, delay or denied boarding.
The tool below is an effective way to file a claim and claim compensation quickly.
Cancellation of theft and claim
Passengers are entitled to assistance for any last-minute cancellation caused by reasons controlled by the airline; therefore, it is important to inquire about the reasons for the delay to know if you are eligible for compensation or not.
The company, for all departures from the EU, must offer to its travelers the choice between a rerouting towards the final destination or a refund for any cancellation, and this according to the European regulation.
travelers can claim compensation of up to € 600 for any last minute cancellation and that has not been the subject of an information message at least fifteen days before.
Overbooking ... Denied Boarding
The companies accept additional bookings to prevent cancellations and empty places, which sometimes results in denied boarding.
In this situation, you are entitled to assistance and the choice between a re-routing or a refund, as for cancellation.
The denied boarding is a last-minute cancellation, which gives travelers the right to obtain compensation of up to € 600 for flights over 3500km.
Delays and its causes!
In case of delay, travelers are entitled to assistance (refreshment, communication or even accommodation if necessary) depending on the waiting time of passengers at the airport.
Compensation is for delays that exceed three hours (on arrival), generated by the company and not by exceptional circumstances (weather, security strike ...), it depends on the distance of the flight: € 250 for flights up to 1500km, € 400 for flights up to 3500km and € 600 for flights over 3500km.
Missed Connecting Flight
Missed connection is considered harm only in case of delay caused by the company and not by the traveler.
Passengers are entitled to compensation of up to € 600 in this case for any delay of three hours or more calculated on arrival.
You should also know that the flights must appear on the same booking and the company is not responsible for delays (cancellations) caused by an exceptional condition.