Air Canada must comply with European regulation EC No 261/2004 for all departures from European Union airports. It must offer assistance as well as compensation in case of disturbances on flights: Cancellation, Delay or overbooking.
Use the tool below to call on a specialist team in the field and get compensation quickly and legally.
Cancellation: When to ask for compensation?
For any cancellation, the company must provide assistance and offer the choice between a refund and rerouting.
The company is exempted from paying compensation if the cancellation is due to weather conditions, a controller strike or other exceptional condition.
The traveler is also entitled to compensation between € 250 and € 600 depending on the distance of the flight.
Denied boarding: Requiring compensation
Overbooking causes the company to refuse boarding to certain travelers voluntarily or not.
The company is obliged to inquire among its passengers to look for volunteers who will agree to exchange their reservations in exchange for several services
Passengers are entitled to assistance, the choice between reimbursement and re-routing and compensation of up to € 600.
Travelers are protected by European regulations, this gives them the right to claim compensation of up to € 600 for denied boarding.
Delay and its conditions
The claim is not valid for a delay caused by an extraordinary circumstance. The company must however provide assistance to its passengers based on the waiting time of passengers (refreshment, meals, telephone calls, accommodation, ...).
The traveler will be able to claim a compensation of up to € 600 for the delay of three hours and more.
The compensation depends on the flight: € 250 for the flight of up to 1500km, € 400 for the delay of up to 3500km and € 600 for the flight exceeding 3500km.
Missed Connecting Flight
In case of a missed connection, the company that takes care of all the flights (flight with one or more stops) will take care of its passengers with a re-routing towards the destination ... but if it is about several companies, the traveler may be required to pay a fee to the second company to agree to exchange their flight!
For any delay of three hours or more that is not due to extraordinary circumstances, and under European regulations, passengers are eligible for compensation of up to € 600 for flights over 3500km.