Air China is a Chinese company that happens to announce cancellations, delays or even overbooking.
For all departures from European Union airports, European Regulation 261/2004 protects travelers from disturbances. The company must therefore comply with the rules on assistance and reimbursement.
The tool below is an effective solution for anyone who does not want to waste time and money. Take advantage of a specialist team in the field to obtain your compensation.
Cancellation..When to claim?
In case of cancellation, the company must provide assistance to its passengers with meals, accommodation .... and it depends on the waiting time at the airport .
The company offers its travelers the choice between a rerouting or refund.
Travelers are entitled to more than that since it is a disruption that requires compensation from the company. That said, the company is not liable if it warns its passengers at least a fortnight before or if the cancellation is caused by extraordinary circumstances.
The compensation varies between €250 and €600, depending on the route:
• €250 for a flight of up to 1500km
• €400 for a flight of up to 3500km
• €600 for a flight over 3500lm
Overbooking ... Denied boarding
Many companies practice overbooking, which sometimes causes them to refuse boarding passengers.
The traveler is entitled to a support service in the same way as the cancellation or the delay of flight as well as the choice between a re-routing towards the destination or a refund.
The compensation, in case of refusal of voluntary or involuntary boarding, varies according to the distance (the distance) of the flight: up to € 600 for flights exceeding 3500km.
Passengers are entitled to compensation for delays of three hours or more (calculated on arrival). this varies according to the distance of the flight, from € 250 to € 600.
However, there are certain conditions that must be respected in order to hope for compensation. This delay must not be based on extraordinary circumstances that can not be anticipated by the company like the weather.
The company must however provide meals or even accommodation if the delay is very important. The assistance depends on the waiting time of passengers at the airport.
What you need to know: Learn about the causes of the delay and keep all flight documents to provide all this during the process.
Missed Connecting Flight
Many travelers opt for flights with one or more stops. The situation becomes unpleasant in case of missed flight match.
Delays can cause you to miss your match, which can be overtaken if the first flight company takes care of the entire trip (rerouting).
In the case of various companies, the traveler could pay a fee to exchange his flight! it remains to be negotiated with the second company ...
For any delay exceeding 3 hours on arrival at the airport, the traveler is entitled to compensation of up to € 600. However, the company is not responsible for any delay caused by an exceptional condition.