Air Guyane is an airline that respects its schedules and its commitments but in some cases it could announce disturbances: cancellation, delay or overbooking.
The company is subject to the European regulation EC No 261/2004 relating to the assistance and reimbursement of travelers in case of disturbances on flights.
The tool below is a quick and effective solution, which allows you to reach your compensation quickly.
The cancellation and its conditions
Any cancellation caused by the company (and not by exceptional conditions) gives the right to compensation, if the company has not warned its passengers at least two weeks before.
The carrier must offer its passengers the choice of redirecting to destinations or reimbursement and offering them assistance depending on the waiting time at the airport.
Complaint: He is obliged to reimburse all expenses incurred by passengers, if the company is not able to provide direct assistance. Travelers can claim compensation of up to € 600.
Overbooking ... Denied Boarding
The company is following the acceptance of a higher number of reservations than the seats available on the Denied boarding.
A voluntary or involuntary refusal of boarding gives rise to assistance (depending on the waiting time at the airport) and the right to choose between a re-routing to the destination or reimbursement, as for cancellation, and it is a last-minute cancellation, the traveler is protected by European regulations and he is eligible for compensation of up to € 600 for overbooking and denied boarding.
The delay! What to do?
In case of delay, travelers are entitled to assistance consisting of a meal or a snack, two free calls and accommodation with transportation if necessary. The support is based on the waiting time of travelers.
Compensation is a right and this is when the delay is three hours or more, and that results from causes controlled by the airline (and not extraordinary circumstances like the weather). Travelers can claim compensation up to € 600.
If the company is unable to assist its passengers, it will be obliged to reimburse the expenses incurred.
Missed Connecting Flight
"a missed connecting flight" is very frustrating as a situation! This is often the case when the first flight does not respect the prescribed schedule.
The traveler who opts for a flight with one or more stops must first inquire about the companies that manage the flight. The traveler may be required to pay a fee to exchange the flight with the company not responsible for the delay.
the most important is that law protects passengers from such disturbances, and in the case of a delay caused by the company, the traveler is eligible for compensation of up to € 600.