Air India is the airline of India that operates flights all over the world. For all departures from airports in EU countries, it is subject to European regulation 261/2004 concerning assistance and compensation in the event of disturbances on flights.
The tool below is an effective and quick way to claim your rights and claim compensation.
The company is not liable if it warns its travelers of cancellations at least 15 days before.
In case of a cancellation caused by an extraordinary circumstance (weather, exceptional event, ...), no claim is approved.
The traveler may claim compensation in the case of a last minute cancellation caused by a flight crew strike or a technical problem for example. The compensation varies between € 250 and € 600.
The airline is obligated to offer passengers the choice between destination redirection or refund.
Overbooking, denied boarding
Overbooking often gives passengers a denial of boarding, and in this case the airline offers them the choice between a re-routing or reimbursement
In case of refusal of voluntary or involuntary embarkation, travelers are entitled to assistance by the company.
Travelers are protected by the regulations and can claim compensation up to € 600.
Conditions of compensation in case of delay
You should know that the company is not responsible for delays caused by so-called extraordinary circumstances (eg weather conditions).
Inform travelers: When it comes to a delay or schedule change published for its travelers at least two weeks before, the company is exempted from paying compensation.
Assistance and Compensation: Travelers are entitled to assistance depending on the waiting time at the airport and can claim compensation up to € 600 if it exceeds three hours (on arrival).
Missed Connecting Flight
The main cause of a "missed connecting flight" is the delay or cancellation ... quite stressful as a situation!
Be aware that any delay of three hours or more caused by the company gives the right to passengers to claim compensation of up to € 600. The company is not liable only if the delay is caused by an exceptional condition or if it is the fault of the traveler.
If it is several companies, you may be required to pay a fee to exchange your flight with the company which is not responsible for the delay or cancellation!