Air Loyauté

Air Loyauté is a French airline of the South Pacific, created in 2003 and based in New Caledonia.
For all disturbances that may occur during flights, the company must comply with European regulations and provide assistance to travelers and compensation in some cases.

The tool below is an effective and quick way to get compensation after a claim.


The causes of the cancellation (Air Loyauté):
In the case of natural causes, such as weather disturbances, natural disasters or a control strike, which was the subject of an information message to passengers in advance (at least 15 days) , the company does not require any compensation and no claim file.
In the event of last-minute cancellation, the airline is obliged to offer its passengers the choice between a refund or re-routing.
The company must offer assistance to its passengers based on the waiting time at the airport.
Travelers are entitled to compensation ranging from € 250 to € 600, depending on the flight's distance.

Denied Boarding... Overbooking

In case of overbooking that the company practices to avoid possible cancellations, the company offers its passengers to give up their flights in exchange for certain benefits. However, passengers are entitled to assistance depending on the waiting time.
Travelers can choose between a rerouting or refund (as for cancellation)
In case of denied boarding, travelers receive compensation of € 250, € 400 or € 600, depending on the flight's distance.


Travelers are entitled to assistance for any delay from 2 hours. The company must provide refreshments (or meals), right to two free calls and accommodation in case of a significant delay. The support depends on the waiting time of passengers at the airport
The refund request is paid for all those who wish to give up the flight.

For all claims, travelers are entitled to compensation of up to € 600 for delays of three hours or more after their arrival at the airport, except in the case of a delay caused by extraordinary circumstances.

Missed Connecting Flight

"A missed connecting flight" is often the result of a delay because of the traveler or the company (or even a cancellation).
In the case of a flight with one or more stops and a missed connection at the airport, it is necessary to inquire if the company ensures the whole trip. If the delay is the cause of the company, the traveler is protected by the European regulation 261/2004 and could be eligible for compensation.
Travelers are entitled to compensation of up to € 600, depending on the length of the flight, for delays of more than three hours (calculated on arrival at destination).