Air Madagascar is the Malagasy national airline. For all departures from EU airports, the company must comply with European regulation 261/2004 on compensation and assistance in case of disruption of flights.
Victim of a cancellation? a delay? or denied boarding?
The tool below is a solution for all those who wish to receive their compensation quickly. A team of experts is waiting for you to take care of your claims.
The case of cancellation at Air Madagascar
The air carrier must notify you and send you a message for any changes at least two weeks before.
The company does not consider claims for cancellations caused by exceptional circumstances. But only if she can prove that! Otherwise, the compensation depends on the distance of the flight, it will be € 250 for the flights of up to 1500km, € 400 for the flights of up to 3500km and € 600 for the flights of more than 3500km.
In case of cancellation, the company will offer you a re-routing or refund. It must also offer assistance to its passengers according to the waiting time at the airport.
Denied boarding at Air Madagascar
You are the victim of a denied boarding? You do not know what to do?
this is often the case in companies that accept a number of reservations greater than the number of seats, which they call overbooking (overbooking), and this due to possible cancellations.
In this case, the traveler will have the right to assistance and the choice between redirection or refund.
Travelers can claim compensation up to € 600...
When is the traveler eligible for compensation? The airline is not responsible for delays caused by extraordinary causes (weather, exceptional event, security strike, ...).
The delay must be at least three hours calculated on arrival at the airport to claim compensation. The latter varies between € 250 and € 600, depending on the distance of the flight.
The company must offer assistance to its travelers with meals, refreshments, accommodation, ... depending on the waiting time of the flight at the airport.
Missed Connecting Flight
Delay or cancellation are the main causes of Missed Correspondence. Opting for a flight with one or more stops can be stressful if the first company is delayed!
Any delay of three hours or more caused by the company gives the right to passengers to claim compensation up to € 600.
That said, we must first find out who manages the flights. In one company, the latter will take charge of its passengers on another flight. If it is several, you may be required to pay a fee to exchange your flight with the company that is not responsible for the delay!
It is essential to know the reasons for the delay or the cancellation, the company does not take any claim file if it is not the direct cause of the disturbance and that it invokes the exceptional reasons.