Air Niamey is a scheduled airline, formerly based in Niamey, Niger.
The company, for its departures from the European Union airports, must comply with the European regulation 261/2004 in case of cancellation, delay or even denied boarding.
The tool below is an effective way for travelers to file a claim easily and quickly.
Cancellation ... When to Claim?
For any last minute cancellations caused by the company, the latter must refer to the European regulations and offer its travelers the choice between reimbursement or re-routing.
The company must warn travelers at least a fortnight before, unless it is a cancellation caused by extraordinary circumstances (such as weather). In this case, the company is exempt from compensation.
By cons, a support is mandatory ... the company must offer assistance based on the waiting time at the airport (meals, hotel, ...).
Victim of a cancellation? you can claim up to € 600 of compensation (it depends on the distance of the flight).
Denied boarding is due to what? it should be understood that the company practices "overbooking" times to avoid empty places (cancellations of reservations), but this sometimes leads to refuse boarding to some travelers to cope with the situation.
A re-routing option is offered to travelers who are denied boarding with assistance (assistance) by the company.
As for the last minute cancellation, the traveler can claim compensation of up to € 600 in this case.
The delay of three hours and more!
The delay at the airport! a situation that is so frequent but that the European regulation 261/2004 clearly mentions.
For any delay of three hours and more (calculated on arrival), the traveler can claim compensation between € 250 and € 600.
The company offers assistance with: refreshments, meals, communication, hotel and transport (if necessary), it really depends on the waiting time at the airport.
Reasons for delay? it's important to know what caused the delay ... the company will be able to talk about extraordinary circumstances, but unless they can prove that, they have to accept your claims.
Missed Connecting Flight
A missed connecting flight? a situation of panic but the European regulation protects travelers and allows them to claim their rights.
To claim compensation you must know that you need a delay of three hours (calculated on arrival), a delay not caused by extraordinary circumstances and that all flights are registered on the same reservation.
The traveler may claim compensation of € 250, € 400 or € 600, depending on the flight.