Air Seychelles is the national airline of Seychelles. It must comply with Regulation 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay a flight, and this for all its departures from the airports of the countries of the European Union.
The tool below is an efficient and fast solution for all travelers who wish to claim their compensation.
Cancellation of theft and claim
Last minute cancellation entitles passengers to receive assistance. It is important to inquire about the reasons for the delay to know if you are eligible for compensation or not.
Since 2004, travelers have the choice between a re-routing to the final destination or a refund for any cancellation. If it is caused by Air Seychelles and not by extraordinary circumstances, you can claim compensation up to € 600 and this is also possible for cancellations that have not been the subject of a message of information at least fifteen days before.
The companies practice overbooking for reasons of possible cancellations, so they accept a number of bookings that exceeds the proposed seats, and this often leads to the Refusal of boarding.
In this situation, you are entitled to assistance and the choice between a re-routing or a refund, as for cancellation.
The denied boarding is a last minute cancellation, which leads travelers to get compensation of up to € 600.
In case of delay ... What to do?
In case of delay of more than 2 hours, travelers are entitled to assistance (refreshment, communication or even accommodation if necessary) depending on the waiting time of passengers at the airport.
When to claim compensation? you have the right to claim compensation for delays that exceed three hours (calculated on arrival), generated by the company and not by exceptional circumstances (weather, security strike ...).
The compensation depends on the distance of the flight: € 250 for flights up to 1500km, € 400 for flights up to 3500km and € 600 for flights exceeding 3500km
Missed Connecting Flight
Did you miss your correspondence? The delay was caused by the company and not by you?
Passengers are entitled to compensation of up to € 600 in this case for any delay of three hours or more (calculated on arrival).
If the same company takes care of all the flights, the travelers will be entitled to a re-routing towards the destination. In the case of several companies, travelers may pay a fee to exchange the flight.
The company is not responsible for delays caused by an exceptional condition.