Alaska Airlines is a US airline that operates domestic and international flights. For all its flights from airports in the European Union, it is subject to European regulations on assistance and compensation.
European regulation 261/2004 protects travelers in the event of disturbances on flights: Cancellation, delay or denied boarding.
The tool below is an effective way for anyone who wants to file a claim and receive compensation of up to € 600.
Victim of a cancellation?
For all victims of cancellation at Alaska Airlines, just know the reasons for whether you are eligible for compensation or not.
The company does not take any claim file if it is not responsible for the cancellations and it refers to exceptional circumstances, such as weather ... but unless it can demonstrate that, you are entitled to compensation if however you have not been notified at least two weeks before.
The company must provide support based on the waiting time, and also offer the choice between rerouting or refund.
Denied boarding and claim
Overbooking (overbooking) causes the company to be denied boarding. Before that, she offers volunteers to give up their reservations in exchange for certain benefits.
Under European regulations, a re-route to other aircraft will be offered to travelers as well as the choice of reimbursement. Travelers can claim compensation between € 250 and € 600.
Delay at the company
The company must not justify the delay by extraordinary circumstances ... The company is responsible if the delay is the result of a strike of the aircrew or a technical problem for example, it must be reasons that could be avoided.
The traveler can receive between € 250 and € 600 compensation when the delay exceeds three hours (on arrival), and receive a support service according to the waiting time at the airport.
Missed Connecting Flight
A missed connecting flight is the result of a delay at the airport caused either by the traveler or the company. Be aware that any delay of three hours or more (calculated on arrival) caused by the company (not because of the traveler) gives the right to passengers to claim compensation up to € 600. The company is not responsible if it manages to prove the exceptional reasons.
In case of a flight managed by several companies ... the traveler could pay a fee to exchange his flight with the company not responsible for the delay.