All Nippon Airways
All Nippon Airways, also known as ANA, is an abbreviated airline in Zennikkū, Japan.
The airline must comply with European regulation 261/2004 relating to assistance and compensation, which defines essential notions, such as "flight delay", "cancellation of flight" or "denied boarding" .
The tool below is available free of charge to claim your rights and claim compensation.
The company will not be liable if it warns its passengers at least a fortnight before. Same for cancellations caused by exceptional conditions like the weather.
Get a refund
The company must offer travelers to choose between a rerouting or a refund for all his departures from the EU, under the European regulation. It must also offer assistance depending on the waiting time at the airport.
For any last-minute cancellations (non-notified travelers) caused by the company such as the flight crew strike, travelers are entitled to compensation of € 250 for flights of up to 1500km, € 400 for flights of up to 3500km and € 600 for those over 3500km
Overbooking and denied boarding
Overbooking causes the company to denied boarding to some in exchange for several services.
Travelers receive assistance depending on the waiting time at the airport and can opt for a refund or re-routing to the destination.
If the passenger is denied boarding voluntarily or involuntarily, he can claim compensation up to € 600, depending on the distance of the flight.
How to do? Use the proposed tool to get compensation quickly.
Delay and the claim
The delay is very common among the airlines, but ANA is not responsible in the case of an exceptional condition such as the weather or in the case of a ground staff strike.
Travelers are entitled to assistance for delays caused (this depends on the waiting time at the airport), they can also claim compensation for any delay (departing from an EU airport) which is three hours or more (calculated after arrival at the airport).
The compensation varies according to the route: between € 250 and € 600.
Missed Connecting Flight
Travelers may miss their correspondence because of a delay, and it is not always pleasant! they are eligible for compensation under certain conditions.
In the flight with stopovers managed by several companies, it is the one who made the late departure that will be responsible. This situation may lead the traveler to pay other fees in order to exchange his flight.
The passenger can therefore claim compensation for any delay exceeding three hours (on arrival). The compensation varies between € 250 and € 600, but only if the company is at fault and does not invoke the exceptional conditions.
European regulation 261/2004 protects passengers against all these possible disturbances.