APG Airlines must comply with European regulation 261/2004 and offer assistance and compensation in case of disruption of flights: cancellation, delay or overbooking.
Use the tool below to appeal to a specialist team in the field and get compensation with a claim, quickly and legally.
Cancellation: refund or re-routing?
For any cancellation, the company must provide assistance and offer the choice between a refund and rerouting.
The traveler is also entitled to a compensation between € 250 and € 600 for any last minute cancellation caused by conditions that the company could avoid (strike of the aircrew, technical problem, ...).
The company is exempted from paying compensation if the cancellation is due to weather conditions, a controller strike or other exceptional condition.
Overbooking: Requiring compensation
Overbooking causes the company to refuse boarding to certain travelers voluntarily or not.
The company is obliged to inquire among its passengers to look for volunteers who will agree to exchange their reservations for some services.
Passengers are entitled to assistance, the choice between reimbursement and re-routing and compensation of up to € 600. They may also benefit from additional benefits such as upgrading.
Travelers are protected by european regulations, this gives them the right to claim compensation of up to € 600 for overbooking and denied boarding.
The delay and its conditions
The delay caused by an extraordinary circumstance is not taken into consideration. The company must however provide assistance to its passengers based on the waiting time of the passengers (refreshments, meals, telephone calls, accommodation, ...).
The traveler will be able to claim a compensation of up to € 600 for the delay of three hours and more.
The compensation therefore depends on the distance of the flight: € 250 for the flight of up to 1500km, € 400 for the delay of up to 3500km and € 600 for the flight exceeding 3500km.
Missed flight connection
Arriving late at the airport, very constraining as situation!
If only one company takes care of all the flights (flight with one or more stops), it will take care of its passengers with a re-routing towards the destination ... but if it is about several companies, the traveler will be perhaps in the obligation to pay fees to the second company to agree to exchange his flight!
For any delay of three hours or more that is not due to extraordinary circumstances, passengers are eligible for compensation of up to € 600 for flights over 3500km.