Aurigny Air Services

Aurigny Air Services is a British company headquartered in the United Kingdom.
For all departures of the airlines of the European Union countries, it must follow the European regulation EC 261/2004 concerning the assistance and compensation of passengers in case of disturbances (cancellation, delay or overbooking).

The tool below is an effective solution for making a claim and getting compensation.

The cancellation

Travelers are entitled to compensation of € 250, € 400 or € 600 (depending on flight distance) for last-minute cancellations caused by reasons the airline could avoid.

The company is not liable in the event of a scheduled cancellation and has been the subject of an information message to passengers at least 15 days before. It does not accept any compensation file if this cancellation is the result of exceptional conditions.

Since 2004, passengers have the right to choose between a rerouting or refund. They are also entitled to assistance.


Overbooking causes denied boarding, which causes the company to exchange a few reservations for other services.

Travelers can opt for a refund or rerout to the destination. They are entitled to assistance in the same way as cancellation and delay.

If the passenger is denied boarding voluntarily or involuntarily, he can claim compensation up to 600 €, depending on the distance of the flight.
How to do? Use the tool below to get compensation quickly.

The delay

For the delay, travelers are entitled to assistance and it depends on the waiting time at the airport, they can also claim compensation for any delay of three hours or more (calculated after arrival at the airport) .

The compensation varies depending on the route: €250 for trips up to 1500km, €400  for flights up to 1500km and €600  for flights over 3500km.

Missed flight connection

In the case of delayed flight, passengers may face a missed connection.
In the case of a single company, travelers will benefit from a re-routing to the destination. If it is about various companies, it is the one who made the late departure that will be responsible. This situation may lead the traveler to pay other fees in order to exchange his flight.

The passenger can therefore claim compensation for any delay exceeding three hours (on arrival). The compensation varies between € 250 and € 600.