Azerbaijan Airlines is the airline of Azerbaijan. Due to the complexity of air operations, the airline may announce cancellations at the last minute, delay or refuse boarding.
For all airport departures from European Union countries, the company must comply with the European regulation 261/2004 and offer assistance and a compensation service in the event of any disturbance.
The tool below allows you to call on specialists in the field to obtain your compensation quickly.
Cancellation ... When to claim?
The cancellation caused by exceptional circumstances does not give rise to any compensation by the company.
In case of reasons that the company could avoid: such as the flight crew strike, travelers will be entitled to compensation up to 600 € and the choice between a re-routing or refund.
The company must assist passengers in case of waiting with meals or refreshment and accommodation based on their waiting time at the airport. .
The compensation depends on the distance of the flight: €250 for flights up to 1500km, €400 for flights up to 3500km and €600 for flights over 3500km.
Overbooking ... Refusal to board
In the event of denied boarding due to overbooking by the airline, travelers can choose between a refund or rerouting to the destination and receive assistance with meals and refreshment while they wait.
The refusal of voluntary or involuntary embarkation gives the possibility to the travelers to ask a compensation of up to €600.
Delay and its conditions
Any delay of three hours or more, caused by reasons that the company could anticipate (such as the flight crew strike), entitles travelers to compensation between € 250 and € 600, depending on the distance of the flight.
The company must offer assistance to its passengers with meals and refreshments as well as accommodation ... and it depends on the waiting time.
Note that the delay also depends on the length of the trip: 2h for flights up to 1500km, 3h for flights up to 3500km and 4h for flights over 3500km.
Missed flight connection
It should be noted that any delay exceeding three hours (calculated on arrival at the airport) entitles passengers to claim compensation, provided that the delay is not due to an exceptional condition.
When a connection is missed at the airport, you must first find out who is managing the flights. If it is the same company, it will handle its passengers with a re-routing, but otherwise the traveler could pay a fee to the second company to exchange his flight.