Azur Air is a charter airline of UT Air. For all departures from European Union airports, the company must comply with the European regulation on assistance and compensation in the event of air disturbances.
European regulation 261/2004 protects travelers in the event of cancellation, delay or denied boarding. It defines the conditions of compensation.
The tool below is an effective and free way that guarantees travelers a professional job in order to claim compensation.
Cancellation and Complaint
The company must announce the change to travelers at least a fortnight before. If the cancellation is not the subject of information to travelers, they have the right to claim compensation of up to € 600 for flights over 3500km.
The choice between rerouting or reimbursement is offered by the company, which must also assist its passengers (a support that depends on the waiting time at the airport).
For any last-minute cancellation not caused by an extraordinary circumstance, travelers are eligible for compensation between € 250 and € 600.
Denied Boarding ... Overbooking?
The company can accept more bookings in relation to the available seats, which explains the overbooking, and in the event of non-cancellations, a denied boarding is incurred on the day of the flight.
It is actually a last minute cancellation that entitles passengers to claim compensation of up to € 600 for flights exceeding 3500km.
The regulation protects travelers from this kind of disruption for all departures from European Union airports. Travelers have the choice between re-routing or refunding the ticket. The company must offer assistance depending on the waiting time.
Delay in the European Union
The delay must not be the result of a so-called extraordinary circumstance, but for any delay of two hours or more, travelers are entitled to assistance with refreshments, meals, accommodation, ... depending on the duration waiting for passengers at the airport.
The compensation varies according to the distance of the flight: € 250 for the flights of up to 1500km, € 400 for the flights of up to 3500km and € 600 for the flights exceeding the 3500km for any delay which is not caused by an extraordinary circumstance.
Missed Connecting Flight
The conditions of missed connecting flight determine whether the traveler is eligible for compensation or not.
Therefore, it is essential to learn about the delay caused by the company. In the case of exceptional conditions, the company will not be liable.
If the traveler holds tickets from several companies, the one who made the first flight with at least three hours delay (calculated on arrival at the airport) will bear the responsibility for a missed connection.
Passengers could pay a fee to the second company to redeem the missed flight! They are entitled to assistance and compensation of up to € 600 (depending on the flight distance).