Balkan Holidays Air is a charter company created in 2002. For its air operations, the company has to respect the European regulation which protects the customers against any possible disturbances.
Cancellation, delay or even denied boarding entitle travelers to claim compensation.
The tool below is an effective way to benefit from the work of an expert team.
Victim of a cancellation? The traveler is eligible for compensation if the company is responsible for the cancellation. In the case of a disturbance caused by exceptional circumstances (weather conditions, strike control ...), the company will not be responsible.
travelers must be informed at least fifteen days before in case of change by the company.
In case of a flight crew strike or other reason that the company can control and avoid, travelers will be entitled to compensation of up to € 600.
The company must offer assistance to passengers in case of waiting with meals or refreshment and accommodation if necessary, depending on the waiting time of passengers at the airport. They are the ones to choose between refunding or redirection.
Under the European regulation, in the event of denied boarding due to overbooking by the airline, travelers can choose between a refund or a re-routing to the destination.
Passengers receive assistance while waiting, depending on how long they wait at the airport.
The company asks and suggests giving up reservations in exchange for certain benefits, but sometimes it refuses boarding travelers against their will.
Claim files are eligible for compensation of up to € 600 for any denied boarding.
Delay and its conditions
Any delay exceeding three hours, caused by reasons controlled by the company (such as the flight crew strike) entitles travelers to claim compensation.
The company is not responsible for delays caused by extraordinary circumstances.
The company must offer assistance to its passengers based on the waiting time at the airport.
Note that the delay also depends on the distance of the flight: 2h for flights up to 1500km, 3h for flights up to 3500km and 4h for flights over 3500km.
€ 250 for flights up to 1500km, € 400 for flights up to 3500km and € 600 for flights over 3500km.
Missed Connecting Flight
When a connection is missed at the airport, first inquire about the reasons for the disruption. Companies may invoke an extraordinary circumstance in order to derogate from their obligation to indemnify.
Any delay exceeding three hours (calculated on arrival at the airport) entitles passengers to claim compensation of up to € 600.
Travelers are also entitled to assistance in the event of significant delay. It depends on how long you wait at the airport.