Caribbean Airlines is the national airline of Republic of Trinidad and Tobago. For all its flights departing from the European Union's airports, the airline must comply with European regulation 261/2004 on assistance and compensation for all cases of cancellation, delay or refusal of 'boarding.
The tool below is an effective and free way for all travelers who wish to claim compensation for disruptions on their flights.
Any cancellation caused by the company (and not by exceptional conditions) gives the right to assistance and compensation, if the company has not warned its passengers at least two weeks before and it happened at the start from an EU airport.
The carrier must propose to its passengers the choice between a redirection towards the destinations or a refund.
Travelers can claim compensation between € 250 and € 600.
Overbooking ... Denied Boarding
The company is causing this because of its acceptance of more bookings than available seats, but it should be noted that a voluntary or involuntary refusal of boarding gives rise to assistance (depending on the length of time airport) and the right to choose between a re-routing to the destination or reimbursement as for cancellation.
Fortunately, the traveler is protected by European regulations and is eligible for compensation of up to € 600 for overbooking and denied boarding.
In case of delay, travelers are entitled to assistance with a meal or snack, two free calls and accommodation if necessary. The support is based on the waiting time of the travelers ... as well as compensation when the delay is three hours and more, and that this results from causes controlled by the airline (and not circumstances extraordinary as the weather). Travelers can claim compensation up to € 600.
If the company is unable to assist its passengers, it will be obliged to reimburse the expenses incurred.
Missed Connecting Flight
Dealing with "a missed connecting flight" is very frustrating as a situation! but the European regulation protects travelers ...
The traveler who opts for a flight with one or more stops must first inquire about the companies that manage the flight. The traveler may be required to pay a fee to exchange the flight with the company not responsible for the delay.
In the case of a delay caused by the company, the traveler is eligible for compensation of up to € 600 but only if all flights are under the same reservation.