Copa Airlines is Panama's national airline. For all its movements from the EU countries, the company must respect the European regulation 261/2004.
European regulations relate to assistance and compensation for any disruption (cancellation, delay, denied boarding, etc.).
The tool below is a great way to get compensation quickly. A team of professionals will take care of your claim file in order to assert your rights.
Cancellation: compensation from € 250
The causes of cancellation are important! Last minute cancellation caused by extraordinary circumstances such as weather conditions is not the fault of the company.
The carrier must warn by warning message at least fifteen days before, travelers can claim compensation and thus receive compensation up to € 600 and receive assistance with support.
The airline must offer passengers the choice of reimbursement and re-routing to their passengers.
The company could send requests to travelers to exchange their reservations for, this allows them to benefit from several services and may even ask for more from their airline.
this situation only occurs when the company accepts more bookings per report to the available places: Surbooking.
When the Refusal of boarding is the result of an overbooking, the company must accept the claim of the passengers and the compensation with a compensation between € 250 and € 600. passengers enjoy, among other things, assistance while waiting at the airport.
Voluntary or not, the victims of denied boarding will be entitled to refund or re-routing, as for last-minute cancellation.
The delay for any departure from the EU
Any delay of three hours entitles travelers to compensation between € 250 and € 600.
The company is not responsible if the delay is because of conditions not controlled by it (weather, political instability, controllers 'or porters' strike, ...), it is obliged to compensate its passengers.
The care is to offer travelers waiting at the airport refreshments, meals and accommodation and transport if necessary.
The compensation varies according to the distance of the flight: € 250 for the flight of up to 1500km, € 400 for the flight of up to 3500km and € 600 for the flight of more than 3500km.
The Missed Connecting Flight
In the case of a "missed connection" caused by the traveler.this does not give him any right to compensation!
European regulations protect travelers from this disruption and give them the right to claim compensation, but only if the company is at fault.
The traveler can claim a compensation of € 250 for the flight of up to 1500km, € 400 for the flight of up to 3500km or € 600 for the flight of more than 3500km, according to the European regulation.
For any delay of three hours or more, not caused by weather conditions or other exceptional conditions gives the right to the passenger to claim his rights ... it is necessary that the flights are on the same reservation.