Cubana is the Cuban national airline. It was founded in 1929 and is headquartered in Havana.
For departures from European Union airports, the airline must comply with European regulations for any disruption that may occur.
The tool below is a great way to claim your rights. A team of professionals is at your disposal.
Cancellation ... What to do?
The airline must warn its passengers at least a fortnight before any change in the flight schedule. For any last-minute cancellations, the airline must take care of its passengers during their wait and offer them rerouting.
The support is mandatory, the company must assist its travelers with even accommodation and transport if necessary!
Travelers can claim compensation up to € 600, but only if the cancellation is caused by causes not controlled by the company. In this case, the company is exempt from any payment of compensation.
Before going through denied boarding, be aware that the company first contacts its passengers to request volunteers to abandon their reservations in exchange for several services (an upgrade, a trip without fees, money ...).
If there are insufficient places and the number of volunteers is insufficient, the denied boarding may fall on any passenger except passengers with reduced mobility and those who accompany them. If this falls on you, you should know that your ticket will be refunded and the re-routing will be offered to you as well.
The company must assist its travelers in this case and offer them: a refreshment, meals, accommodation, transportation, ...
Victims can claim compensation of € 250 for flights up to 1500km, € 400 for flights up to 3500km and € 600 for flights over 3500km.
Delay and its conditions
European regulations protect travelers for all delays caused by the company. The company must refer to the regulations and assist passengers ... the support depends on the waiting time of passengers at the airport.
For any delay of three hours or more, calculated after arrival, the traveler is entitled to compensation of:
€ 250 for the flight of up to 1500km
€ 400 for the flight of up to 3500km
€ 600 for the flight of more than 3500km.
The delay must not be caused by extraordinary circumstances, which can be a natural disaster, weather conditions, political instability, an avian collision, strikes, etc.
Missed Connecting Flight
Living a missed connecting flight can be compelling! it can be the fault of the company as well as the passenger! but for a delay or a cancellation, it should be known that the European regulation protects the travelers.
The company could release the card of "extraordinary circumstance" to avoid any compensation! Otherwise, the company must comply with European regulations and compensate its travelers.
To claim compensation, the delay must be three hours or more (calculated on arrival), and all flights must be on the same reservation. The traveler receives a compensation of up to € 600.