Cyprus Airways was bought by "Charlie Airlines" after its bankruptcy in 2016. The airline continues its air business under the name and brand Cyprus Airways, offering international flights from Larnaca International Airport.
For all departures from airports in European Union countries, the company must comply with European regulation 261/2004 for any cancellation, delay or overbooking.
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In case of cancellation ... What to do?
In case of cancellation caused by exceptional conditions, such as: weather, security strike, political disturbance, ... the company is not liable, but if the company is not able to demonstrate this, the traveler will have the right to a compensation of up to € 600.
Travelers are entitled to assistance from the airline based on the waiting time at the airport.
The company must offer travelers between re-routing or refunding for any last-minute cancellations, since the company is required to inform its travelers of flight changes at least a fortnight before.
Overbooking and denied boarding
The company first looks for volunteers to abandon their reservations in exchange for several services (travel without fees, money, upgrading, ...) before going through the denied boarding. In some cases, the number of seats and the number of volunteer passengers is not sufficient, and overbooking causes the company to refuse boarding to travelers.
In this case, passengers receive assistance as well as reimbursement and re-routing.
A denied boarding is a last-minute cancellation, which entitles travelers to claim compensation of up to € 600.
Delay and Complaint
A delay at the airport? it is important to know the causes first, you should know that the company is not responsible for delays caused by exceptional conditions (weather, ground staff strike, ...).
The company must take care of its passengers at the airport, the help desk is for any delay exceeding 2 hours, which depends on the waiting time of passengers at the airport. You can have a refreshment, a meal, two free calls, accommodation and transportation if you have to!
Compensation is possible for any delay caused by the company. Travelers can claim compensation, which varies between € 250 and € 600, depending on the distance of the flight.
Missed Connecting Flight
A missed connecting flight? what a binding situation! Do not worry because the European regulations protect you from any disturbance caused by a circumstance controlled by the company.
"Missed connecting flight" is often caused by delays, but the situation can catch up if the company of the first flight takes care of all the trip (rerouting). In the case of various companies, the traveler may pay a fee to exchange his flight.
For any delay exceeding 3 hours on arrival at the airport, the traveler is entitled to compensation of up to € 600. That said, it is necessary that the cause is not an extraordinary circumstance and that all the flights are registered on the same reservation.