Daallo Airlines is a private airline from Somalia and Djibouti based in the city of Djibouti.
European regulation 261/2004 protects travelers for any cancellation, delay or denied boarding. The company must refer to the regulations for all departures from the European Union.
The tool below is an effective and free solution available to you. This allows you to claim your rights in a simple and fast way.
Cancellation for departure from Europe
For any cancellation caused by the company, it must give its passengers assistance and compensation, if the company has not warned its passengers at least two weeks before and it happened at the airport of the EU.
The carrier must offer its passengers re-routing to destinations or a refund. The support is mandatory, it depends on the waiting time at the airport.
Travelers can claim compensation between € 250 and € 600.
Overbooking ... Denied Boarding
The airline is overbooked after accepting a higher number of seats than available seats, but it should be noted that a voluntary or involuntary refusal to board results in assistance (depending on the duration of the reservation). waiting at the airport) as well as rerouting to destination or reimbursement as for cancellation.
Fortunately, the traveler is protected by European regulations and is eligible for compensation of up to € 600 for overbooking and denied boarding.
The company, before refusing the embarkation to travelers, makes sure if there are no volunteers to avoid that.
For any delay of two hours or more, travelers are entitled to assistance with a meal or snack, two free calls and accommodation if necessary. The support is based on the waiting time of travelers ...
They are also entitled to compensation when the delay is three hours or more, and this results from causes controlled by the airline. For this, travelers can claim compensation up to €600.
If the company is unable to assist its passengers, it will be obliged to reimburse the expenses incurred.
It should also be noted that the company is exempt from the expense of compensation for any disruption caused by extraordinary circumstances.
Missed Connecting Flight
"a missed connecting flight" is caused by either a delay or cancellation ... The delay may be the traveler's fault sometimes, in which case the company will not be liable.
The traveler who opts for a flight with one or more stops must first inquire about the companies that manage the flight. The traveler may be required to pay a fee to exchange the flight with the company not responsible for the delay.
To claim compensation, the delay must be 3 hours after arrival at destination, caused by the company (not by extraordinary circumstances), the traveler is eligible for compensation of up to € 600 but only if all flights are in the same reservation.