Dniproavia is a Ukrainian airline. It must assist and compensate its passengers for any disruption on flights that occurred during a departure from the European Union airport.
European regulation 261/2004 protects travelers for any cancellation, delay or even Denied boarding ...
The tool below is a relevant way for travelers to claim their rights. An efficient team will accompany you throughout the compensation process.
When it is a cancellation not caused by exceptional conditions, it gives the right to assistance and compensation, if the company has not warned its passengers at least two weeks before and that this is arrived from an EU airport.
Assistance: This is mandatory by the company, to offer a refreshment, a meal, accommodation, ... depending on the waiting time at the airport.
Passengers are entitled to reimbursement, re-routing and compensation. In fact, travelers can claim compensation between € 250 and € 600.
Overbooking ... Denied Boarding
The company passes the denied boarding as the last solution. She first seeks out volunteers from her travelers to benefit from several services in exchange for their places. In some cases, this is not enough, which pushes the company to do so at the airport.
A voluntary or involuntary refusal of boarding gives rise to assistance (depending on the waiting time at the airport) and the right to choose between a re-routing to the destination or reimbursement as for cancellation.
Fortunately, the traveler is protected by European regulations and is eligible for compensation of up to € 600 for overbooking and denied boarding.
For any delay, travelers are entitled to assistance with a meal or snack, two free calls and accommodation if necessary.
The support is based on the waiting time of travelers ... The company assists its passengers according to their needs.
Travelers have the right to claim compensation when the delay is three hours or more, and this results from causes controlled by the airline (and not extraordinary circumstances such as weather). Travelers can claim compensation up to € 600.
If the company is unable to assist its passengers, it will be obliged to reimburse the expenses incurred.
Missed Connecting Flight
Missed connecting flight gives passengers the right to claim compensation.
The traveler who opts for a flight with one or more stops must first inquire about the companies that manage the flight. The traveler may be required to pay a fee to exchange the flight with the company not responsible for the delay.
In the case of a delay caused by the company, the traveler is eligible for compensation of up to € 600 but only if all flights are under the same reservation.