Edelweiss Air SA is a Swiss company, founded in October 1995. The company must refer to European regulations for all departures from European Union countries.
European regulation 261/2004 defines the circumstances of assistance and compensation for all disturbances on flights (cancellation, delay, denied boarding, etc.).
The tool below is an effective way that allows you to claim your rights quickly with a team of professionals who ensures the smooth running of the process.
If his flight is canceled for reasons controlled by the company, be aware that the passenger is legally obliged to be compensated by his airline. The company is not responsible if it proves that the last-minute cancellation is the result of an extraordinary circumstance.
The extraordinary conditions are: Weather conditions, political instability, security risks, controllers' strikes, bird strike, ...
Since 2004, travelers have the right to reimbursement and re-routing, depending on their choice ... as well as compensation of up to € 600.
Assistance: Travelers are entitled to a treatment, which depends on the waiting time at the airport.
For any denied boarding, the company offers in this case the re-routing, reimbursement and other services (money, upgrading, ...).
Above all, the company is looking for volunteers for its passengers because of overbooking to exchange their reservations. In some cases, the number of volunteers is not enough. This situation leads the company to refuse boarding to travelers. This can happen to any passenger except the disabled or those accompanying them.
The company must offer assistance to its passengers and compensate them. The compensation can go up to € 600.
European regulations encourage companies to compensate passengers for when the delay is three hours or more, under certain conditions.
The company is required to compensate passengers unless it is a delay caused by extraordinary circumstances. The compensation is € 250 for flights up to 1500km, € 400 for flights up to 3500km and € 600 for flights over 3500km.
The company must assist its travelers for any delay depending on the waiting time. If the company is facing technical problems or problems related to personnel management, it must compensate travelers.
Missed Connecting Flight
A binding situation! "Missed connecting flight" is often the cause of a company delay or cancellation.
European regulations protect you from any disturbance caused by a circumstance controlled by the company. The situation can catch up if the company of the first flight takes care of the whole trip (rerouting). In the case of various companies, the traveler may pay a fee to exchange his flight.
For any delay exceeding 3 hours on arrival at the airport, not caused by an extraordinary circumstance and, if all the flights are registered on the same reservation ... The traveler will be entitled to a compensation of up to € 600.