Eritrean Airlines is an airline owned by the Government of Eritrea, established in 1991.
For any disruption on flights departing from European Union airports, the airline must comply with European regulation 261/2004 relating to assistance and compensation.
The tool below is an excellent solution to help you claim your rights in an efficient way.
Last minute cancellation!
The last minute cancellation puts the company in a critical situation. For all departures from the EU, Eritrean Airlines must refer to European Regulation 261/2004.
Passengers in this case can choose between refund and re-routing. and can claim compensation up to € 600.
The company must take care of the passengers at the airport, in connection with the waiting time.
For any denied boarding, the traveler will be entitled to claim compensation of € 250, € 400 or even € 600, depending on the distance of the flight.
This situation is often the result of an overbooking practiced by the company to avoid possible cancellations! the company is looking for volunteers before refusing boarding to some travelers but that can fall on anyone!
As for cancellation, the passenger will be entitled to reimbursement and re-routing.
Delay and its conditions
You should know that the company accepts the claims of travelers for any delay of three hours and more (calculated after arrival). The compensation varies between € 250 and € 600, depending on the distance of the flight.
While waiting at the airport, the company must offer assistance to its passengers with refreshments, meals, ... accommodation with transportation is mandatory if travelers were to spend the night.
It is important to know the reasons for the delay. The company will be able to evade its compensation if it leaves the card of "extraordinary circumstances".
Missed Connecting Flight
For any "missed connecting flight", it is important to note that European regulations protect travelers from this kind of disruption.
Compensation of up to € 600 may be offered to victims of this disturbance, often caused by reasons controlled by the company.
The traveler can enjoy a rerouting quickly if it is a flight managed by a single company. In the case of many, the traveler may pay a fee to exchange his flight!
To claim compensation, you must: a delay of three hours or more (calculated after arrival), a disturbance not caused by extraordinary circumstances and flights entered on the same reservation.