EVA Air or Evergreen Airlines is an airline of Taiwan. A company that continues to develop through its strategies, but this does not prevent disruptions that may occur unexpectedly.
For all departures from European Union countries, the company must refer to the European regulation N 261/2004 relating to assistance and compensation.
The tool below is a great way to claim compensation quickly and efficiently.
Cancellation and its conditions
The cancellation caused by non-exceptional reasons give the right to passengers to claim compensation up to € 600. that said, the company can evade compensation if it pulls the card out of "exceptional conditions".
The company must provide assistance to its passengers, with meals, refreshments, accommodation, ... depending on the waiting time at the airport.
Travelers can choose re-routing or refund and can claim their rights.
A denied boarding is often caused by an overbooking that the company caused in thinking that it would avoid empty places in case of cancellations.
The company faces a higher number of passengers than the number of places available. for this, it will first look for volunteers to exchange their bookings for other services and benefits.
This may not be enough! and following that, the company must refuse boarding to certain passengers ... it can fall on any passenger!
European regulations protect travelers from this disturbance ... they can claim compensation of € 250, € 400 or € 600 (depending on the distance of the flight).
The delay of more than three hours allows passengers to claim compensation up to € 600. The only condition is that this delay is not the result of an extraordinary circumstance (like the weather).
The company, for any delay, must take care of its passengers at the airport ... by offering assistance according to the waiting time.
It is essential to know the reasons for the delay so that travelers ask for compensation. The company is not responsible in some cases.
Missed Connecting Flight
A late or late cancellation may cause travelers to miss the connection flight! European regulations protect travelers in this case, and allow them to claim compensation of up to € 600.
The company may offer rerouting and take care of its passengers with assistance under the law.
To claim compensation, the delay must be three hours or more upon arrival, and not caused by extraordinary circumstances.
The compensation can be of € 250 for the flights of up to 1500km, € 400 for the flights of up to 3500km and € 600 for the flights of more than 3500km.