Garuda Indonesia is the national airline of Indonesia. In certain situations, the airline may announce to its passengers cancellation, delay or denied boarding.
For all departures from European Union airports, the company must comply with the European regulations on assistance and compensation for disturbances.
The tool below is a great way to get compensation quickly. A team of professionals accompanies you throughout the claim process.
The company is obliged to consider the claim file and compensate its passengers for any last-minute cancellations not caused by weather conditions, a strike by the controllers or baggage handlers, an avian collision, ... or any other extraordinary circumstance. .
The company must offer assistance to its passengers while waiting at the airport, with meals, accommodation, ... according to their needs.
Travelers will have the right to choose to be reimbursed or opt for a re-routing to the destination ... They can claim compensation up to €600.
Travelers may be denied boarding if the airline practices overbooking to avoid cancellations ... this will cause it to seek out travelers who agree to exchange their flights for other services.
For this disruption, travelers will have the right to claim compensation between € 250 and € 600 under the rules.
Travelers can opt for another flight or refund ... they obviously receive assistance during the wait at the airport.
A delay is always binding! travelers have to wait for their plane to arrive and that can last for hours ... fortunately, the European regulation protects travelers and offers them the possibility to ask for compensation under certain conditions.
It is important to know that the company can prove that the delay is due to reasons not controlled by it and will, in this case, be exempt from compensation.
Unless she is able to prove that, for any delay of three hours and the, the traveler will be able to touch a compensation between € 250 and € 600.
Missed Connecting Flight
Last minute delay or cancellation may cause a "missed connection" for travelers who opt for a flight with one or more stops.
In the case of a flight with several companies, the traveler may pay additional fees to the non-liable airline to exchange their flight.
It is important to know that the traveler can claim compensation up to € 600 if the delay is three hours or more, a disruption not caused by extraordinary circumstances and all flights must be on the same reservation.