Braathens Regional Airways, formerly known as Golden Air and Braathens Regional, is a Swedish airline.
Like any company in a European Union country, the company must comply with the regulation 261/2004 which defines the circumstances of assistance and compensation for any possible disturbances.
The tool below is an effective and free solution for all travelers who want to claim their rights and get compensation.
A cancellation Golden Air?
When it comes to last minute cancellation, the traveler has the right to request and claim his rights. The company must inform its travelers for any changes at least fifteen days before the flight. That said, the company will be able to face an exceptional circumstance (like the weather) and cancel the flight at the last minute.
Travelers are entitled to compensation when the cancellation is not the result of an extraordinary circumstance. The compensation varies between € 250 and € 600.
Travelers are entitled to assistance, depending on how long they wait at the airport ... they can choose to refund or re-route.
Denied boarding: for what reasons?
when the company accepts more reservations than the available seats, it will be able to cope with denied boarding. First, she starts looking for volunteers to offer them other services and benefits in exchange for their bookings, but this is not always effective.
The victims of denied boarding are protected by the European regulations that allows them to claim up to € 600 compensation. Travelers receive assistance during their expectations and can choose between refunding or redirecting.
The Delay ... What to do?
For any delay of three hours or more, the compensation is € 250 for the flight of up to 1500km, € 400 for the flight of up to 3500km and € 600 for the delay of more than 3500km.
It is important to know the reasons for the delay: the company is not responsible if the delay is caused by a weather condition, political instability, a controller strike, an avian collision, ... any reason not controlled by the company .
The company must provide assistance to its passengers based on the delay at the airport. If she is unable to take care of her passengers, she must reimburse the expenses incurred.
Missed Connecting Flight
Fortunately, European regulation 261/2004 protects travelers and encourages companies to assist and compensate travelers for any delays or cancellations that may cause "Missed Connecting Flight".
It is important to know that if it is the fault of the company, you must know the reasons for the disruption ... the company is not responsible if it is weather conditions or other exceptional condition
To claim compensation, the disturbance must not be the result of an extraordinary circumstance such as weather conditions. The delay must be three hours and more, the flights must be on the same reservation.