Gol Transportes Aéreos is a Brazilian low-cost airline. For all disruptions on flights departing from European Union airports, the company must comply with European regulation 261/2004 on assistance and compensation.
The tool below is a free solution available to travelers to get compensation quickly.
For any cancellation, the company is obliged to consider the claim file and compensate its travelers.
It should be noted that this concerns the last-minute cancellation not caused by weather conditions, a strike by the controllers or baggage handlers, an avian collision, etc. or any other extraordinary circumstance.
For this disruption, the company must offer assistance to its passengers while they are waiting at the airport. They will have the right to choose to be reimbursed or opt for a re-routing to the destination ... They can claim compensation up to € 600.
The company refuses boarding generally because of overbooking. Before that, she starts looking for volunteers to exchange their flights.
This situation leads travelers to claim compensation between € 250 and € 600 under the regulations. Travelers can opt for another flight or refund ... they obviously benefit from assistance during the wait at the airport with meals, refreshments, ...
For any delay of three hours and the, the travelers will be able to touch a compensation between € 250 and € 600. European regulations protect travelers and offer them the possibility of claiming compensation under certain conditions.
It is important to know that the company can prove that the delay is due to reasons not controlled by it and will, in this case, be exempt from compensation, but it must be able to prove that.
Missed Connecting Flight
A "missed connecting flight" is often caused by a significant delay or last-minute cancellation. This is a compelling situation for travelers who opt for a flight with one or more stops.
In the case of a flight with several companies, the traveler may pay additional fees to the non-liable airline to exchange their flight.
It is important to know that the traveler can claim compensation of up to € 600 for flights over 3500km. The delay must be three hours or more, a disruption not caused by extraordinary circumstances and all flights must be on the same reservation.