Hainan Airlines is a Chinese airline based in Haikou, Hainan Island. If the company announces disruptions from European Union airports, it must comply with European regulation 261/2004 which defines the conditions for assistance and compensation.
The tool below is an effective solution for travelers who want to be compensated quickly.
Cancellation and its conditions
The company, in case of cancellation, must propose another flight for its travelers so that they reach the destinations under the same conditions.
For any last minute cancellation, the company must offer assistance with refreshments, meals, ... depending on the waiting time of travelers to the airport.
Compensation is € 250 for flights up to 1500km, € 400 for flights up to 3500km and € 600 for flights over 3500km for disturbances that do not result from extraordinary circumstances.
The company can accept several bookings in addition to the available places ... this allows sometimes to face possible cancellations, but it may cause it to refuse boarding to travelers in other cases.
The company must offer reimbursement to its passengers and assistance ... they are eligible for compensation between € 250 and € 600.
Any delay of three hours or more, the company must compensate its travelers who can claim up to € 600 of compensation.
Assistance: The support offered by the company depends on the waiting time. The company offers refreshments, meals, accommodation, ... according to the needs of travelers.
It is essential to learn about the causes of the delay. The company is not liable if the delay is caused by a weather condition, political instability, a strike not controlled by the company, ... or any other extraordinary circumstance.
Missed Connecting Flight
Delays or cancellations may cause missed connections to travelers who opt for a stopover.
It is important to know that the company could pull the card out of "extraordinary circumstances" to evade compensation. the latter varies between € 250 and € 600 depending on the distance of the flight.
The traveler may claim compensation for any delay of three hours or more, a disturbance not caused by a weather condition or other exceptional circumstance. Flights must be on the same booking.