Helvetic Airways is a low cost Swiss airline based at Zurich International Airport.
The company will be able to face various disturbances (cancellation, delay or denied boarding), it is subjected to the European regulation CE N ° 261/2004 for all its departures of Europe.
The tool below is an effective and free solution available to travelers so they can get compensation quickly.
Cancellation and its conditions
Travelers have the right to benefit from another flight with the same conditions in case of cancellation, and for this, the company must offer assistance with refreshments, meals, ... depending on the waiting time of travelers at the airport.
Compensation is € 250 for flights up to 1500km, € 400 for flights up to 3500km and € 600 for flights over 3500km for disturbances that do not result from extraordinary circumstances.
Travelers may claim compensation if they have not been notified at least fifteen days before the change.
The company may refuse boarding to some travelers, if it finds no volunteers in case of overbooking.
Volunteer or not, he has all the rights to claim compensation of € 250, € 400 or € 600 ... depending on the distance of the flight.
The company must offer reimbursement to its travelers and assistance ... they are eligible for compensation.
The company must compensate its travelers for any delay of three hours or more, they can claim up to € 600 of compensation.
The company offers assistance that depends on the waiting time, with refreshments, meals, accommodation, ... according to the needs of travelers.
It is essential to learn about the causes of the delay. The company is not liable if the delay is caused by a weather condition, political instability, a strike not controlled by the company, ... or any other extraordinary circumstance.
Missed Connecting Flight
Delays or cancellations may cause missed connections to travelers who opt for a stopover.
It is important to know that the company could evade claims by removing the card from "extraordinary constancy". The latter varies between € 250 and € 600 depending on the distance of the flight.
The traveler may claim compensation for any delay of three hours or more, a disturbance not caused by a weather condition or other exceptional circumstance. Flights must be on the same booking.