Hong Kong Airlines
Hong Kong Airlines is an airline based in Hong Kong. It was created in 2001 and offers various
The company will be able to face different disturbances during these operations. For all departures from European Union airports, the company must comply with European regulation EC No 261/2004 concerning assistance and compensation for any cancellation, delay or denied boarding.
The tool below is a free solution available to travelers who wish to claim compensation.
Cancellation: What to do?
Under European regulations, the company is obliged to consider the claim file and compensate its travelers.
It should be noted that this concerns the last-minute cancellation not caused by weather conditions, a strike by the controllers or baggage handlers, an avian collision, etc. or any other extraordinary circumstance.
Assistance must be offered to travelers while waiting at the airport. They will have the right to choose to be reimbursed or opt for a re-routing to the destination ... They can claim compensation up to € 600.
Denied boarding
The company starts looking for volunteers to exchange their flights, if it faces an overbooking.
This situation leads travelers to claim compensation between € 250 and € 600 under the regulations.
Travelers can opt for another flight or refund ... they obviously benefit from assistance during the wait at the airport with meals, refreshments, ...
The delay
The traveler may receive compensation between € 250 and € 600. European regulations protect travelers and offer them the possibility of claiming compensation under certain conditions.
The conditions concern the duration of the delay and the causes that caused this disturbance. It is important to know that the company can prove that the delay is due to reasons not controlled by it and will, in this case, be exempt from compensation, but it must be able to prove that.
Missed Connecting Flight
When the "missed connecting flight" is due to a significant delay or last-minute cancellation, travelers can claim compensation. This is a compelling situation for travelers who opt for a flight with one or more stops.
In the case of a flight with several companies, the traveler may pay additional fees to the non-liable airline to exchange their flight.
It is important to know that the traveler can claim compensation of up to € 600 for flights over 3500km. The delay must be three hours or more, a disruption not caused by extraordinary circumstances and all flights must be on the same reservation.