Jet Airways is the second largest Indian private airline. The company must comply with European regulation EC No 261/2004 for all disturbances that may occur from Europe.
Whether for cancellation, delay or denied boarding, the company is subject to regulations that relate to assistance and compensation.
The tool below is great way for travelers who wish to claim their rights and claim compensation. It is a free solution and easy to use.
A surprise cancellation!
The airline is obliged to warn travelers at least two weeks before such changes.
If, once at the airport, you are surprised by a flight cancellation, you will be entitled to assistance depending on your waiting time ... and the choice between a re-routing to the destination or a refund.
Travelers can claim compensation of up to € 600 for any cancellation caused by a flight crew strike or other reasons controlled by the airline. The latter is not liable if it proves the extraordinary circumstances.
Overbooking that leads to denied boarding!
You have been denied boarding? It does not matter, the European regulations protect you against this disturbance. The company will offer assistance (meals, telephone or other communication and accommodation) according to your waiting time.
If the airline is unable to guarantee flight re-routing in the desired conditions, you may request a refund.
Travelers can claim compensation up to € 600 for any denied boarding.
What to do in case of delay?
The airline may sometimes experience delays that are not caused by extraordinary circumstances and, in this case, it owes its passengers a support service based on the waiting time of the passengers at the airport, namely meals , drinks, two free communications and even accommodation if necessary.
In the case of a delay of three hours (calculated on arrival), travelers are eligible for compensation and can claim their rights. This varies according to the distance of the flight: € 250 for flights up to 1500km, € 400 for flights up to 3500km and € 600 for flights exceeding 3500km.
Missed Connecting Flight
A missed connecting flight is the result of a long delay at the airport or a surprise cancellation ... a stressful situation for travelers who have opted for a stopover!
Passengers are entitled to compensation of up to € 600 in this case for any delay of three hours or more (calculated on arrival).
If the same company handles all the flights, the traveler will be entitled to a re-routing to the destination, but in the case of several companies, travelers could pay a fee to exchange the flight with the company not responsible for the flight!
To claim compensation, all flights must be on the same reservation, a delay of three hours or more and a disruption not caused by extraordinary circumstances.