JetBlue Airways is an American low-cost airline based in Forest Hills, New York. The company must comply with European regulation EC No 261/2004 for all departures from Europe.
This regulation concerns the assistance and the compensation of the passengers in the event of prejudice: cancellation, delay or overbooking.
The tool below is a free and effective solution allowing all travelers to claim their compensation in an efficient way thanks to a team of professionals.
Cancellation: what you need to know
It is important to note that it is the company's responsibility to notify passengers of cancellations, even if they have been through a travel agency, according to European regulations.
If the passengers are not warned at least two weeks before, they are eligible for a flat-rate compensation explicitly provided for by the European regulation.
The compensation is € 250 for flights less than 1,500 km, € 400 for those between 1,500 and 3,500 km and € 600 beyond ... for any cancellation not caused by extraordinary circumstances.
In the event of a surprise cancellation, the airline must offer re-routing or reimbursement and offer its passengers assistance based on the waiting time at the airport.
Denied boarding: What is its cause?
Denied boarding is often the result of overbooking caused by the company to avoid cancellations. The company starts by looking for volunteers to avoid any confusing situation!
In some cases, the company must refuse boarding to cope with the lack of seats, passengers receive various services in exchange (money, upgrading, ticket, ...). Travelers can choose to re-route to the destination or refund.
The airline offers its passengers assistance for any waiting at the airport, and in this case, travelers are entitled to compensation between € 250 and € 600 for this loss.
Any delay of three hours or more entitles travelers to claim compensation of up to € 600. The company must take care of its passengers, including meals, refreshments, accommodation ... depending on the length of time to wait at the airport.
Travelers can claim their entitlements and claim compensation for any delay not caused by weather, political instability, bird strike, ... or any other exceptional condition.
Missed Connecting Flight
The cancellation or the delay makes the travelers miss their connections, in the case of a flight with one or more stops.
For such prejudice, travelers can claim compensation of € 250 for flights less than 1 500 km, € 400 for those between 1 500 and 3 500 km and € 600 beyond. It is important to note that a disruption is required that is not caused by extraordinary circumstances, and if it is late, it must be three hours or more.
The traveler can claim compensation only if all his flights are in the same reservation.