Joon is an airline, a subsidiary of Air France, created in 2017. The company is dedicated to young passengers of the French company, operating flights for various destinations.
European regulation EC No 261/2004 protects travelers and encourages companies to respect passenger protection requirements. The regulation clearly defines the common rules on compensation and assistance to passengers in the event of denied boarding and cancellation or long delay of a flight.
The tool below is a great way to get compensation in the shortest possible time. Benefit from a job of professionals to claim your rights.
Cancellation without prior notice entitles passengers to claim compensation of up to € 600.
The company must offer assistance, including drinks, meals, ... depending on the waiting time of passengers at the airport, who have since 2004, the opportunity to choose between the redirection or refund , in that case.
The company is obliged to protect its passengers, a protection that applies not only to passengers on scheduled flights, but also to non-scheduled flights, including flights that are part of package tours.
Travelers can claim for these inconveniences not caused by extraordinary circumstances, compensation of € 250, € 400 or € 600, depending on the distance of the flight.
Assistance: The company must provide adequate support while waiting for a later flight.
The company first looks for passengers who agree to give up their reservations in exchange for various services.
Passengers refused to embark against their will or even volunteers should have the opportunity to cancel their flight and get their ticket refunded. Also, they have the choice to continue the flight in satisfactory conditions.
For this inconvenience, the company must compensate its passengers with compensation ranging from € 250 to € 600, depending on the distance of the flight.
Passengers whose flight is delayed should be picked up with adequate assistance and given the opportunity to cancel their flight and to be reimbursed for the price of their ticket or to continue under satisfactory conditions.
The passengers for this prejudice benefit from an allowance which they can claim from € 250 for the flights of up to 1500km, € 400 for the flights of up to 3500km and € 600 for beyond.
It should be noted that the liability of the company is exempt in cases where an event is due to extraordinary circumstances, which could not have been avoided even if all reasonable measures had been taken.
Missed Connecting Flight
Cancellation or delay often results in a "missed connection" for travelers who opt for a stopover flight.
This disruption gives passengers the right to claim compensation between € 250 and € 600. For this, the delay must be three hours or more, the disruption not caused by extraordinary circumstances (meteorological condition, political instability, airport strike, bird strike, ... "
All flights must be on the same reservation. Passengers are supported depending on the waiting time at the airport.