Juneyao Airlines is a Chinese airline, based in Shanghai, China. For all departures from European Union airports, the company must comply with European regulation EC N 261/2004 which clearly defines the disruptions and conditions of assistance and compensation.
The tool below is a solution available to travelers who want to be compensated quickly. A team of professionals accompanies you throughout the process.
Cancellation and its conditions
Cancellation victims receive a choice offered by the company for reimbursement or re-routing so that travelers reach the destinations under the same conditions.
For any last minute cancellation, the company must offer assistance with refreshments, meals, ... depending on the waiting time of travelers to the airport.
Compensation is € 250 for flights up to 1500km, € 400 for flights up to 3500km and € 600 for flights over 3500km for disturbances that do not result from extraordinary circumstances (meteorological conditions, ...).
The company can accept several bookings in addition to the available places ... this allows sometimes to face possible cancellations, but it may cause it to refuse boarding to travelers in other cases.
Above all, the company will look for volunteers among its travelers who can benefit in exchange for several benefits.
The company must offer reimbursement to its passengers and assistance ... they are eligible for compensation between € 250 and € 600, depending on the distance of the flight.
The support must be proposed by the company in case of a flight delay. This assistance depends on the waiting time. The company offers refreshments, meals, accommodation, ... according to the needs of travelers.
It is essential to learn about the causes of the delay. The company is not liable if the delay is caused by a weather condition, political instability, a strike not controlled by the company, ... or any other extraordinary circumstance. For any delay of three hours or more, the company must compensate its travelers who can claim up to € 600 of compensation.
Missed Connecting Flight
Delays or cancellations may cause missed connections to travelers who opt for a stopover. Fortunately, European regulations protect travelers for all the different disturbances caused by the company.
It is important to know that the company could pull the card out of "extraordinary circumstances" to evade compensation. The latter varies between € 250 and € 600 depending on the distance of the flight.
The traveler may claim compensation for any delay of three hours or more, a disturbance not caused by a weather condition or other exceptional circumstance. Flights must be on the same booking.