Kam Air is the first private airline in Afghanistan, which was created on August 31, 2003. The company must refer to the European regulation EC No. 261/2004 in case of disturbances on flights, and this for all departures of Europe.
European regulations define the common rules on compensation and assistance to passengers in the event of cancellation, delay or denied boarding. It encourages all companies to respect the protection of passengers.
The tool below is an effective solution for all travelers who wish to claim compensation for inconvenience at the airport. A team of professionals will support you to assert your rights.
Cancellation and claim
Cancellation that has not been previously warned (at least two weeks before) will allow passengers to claim compensation between € 250 and € 600. The company will be able to explain the extraordinary circumstances that caused it to cancel a flight at the last minute, and this could allow it to be exonerated.
The company must provide assistance, which depends on the length of time passengers are waiting at the airport, who have been given the option since 2004 to choose between rerouting or reimbursement, in this case.
Any overbooking leads the company to the decision of denied boarding. She is looking for volunteers to deal with the situation.
Volunteers or not, they should have the opportunity to cancel their flight and get their ticket refunded or continue the flight in satisfactory conditions.
The passengers victims of this inconvenience can claim a compensation of € 250 to € 600, according to the distance of the flight.
Delay and Assistance
Passengers who are three hours or more behind schedule receive proper care with waiting time. They have the opportunity to cancel their flight and to be reimbursed the price of their ticket or to continue in satisfactory conditions.
Travelers can claim compensation of € 250 for flights up to 1500km, € 400 for flights up to 3500km and € 600 for beyond ... and this for any delay exceeding three hours.
The company is not liable if the delay is the result of extraordinary circumstances ... this is not controlled by it.
Missed Connecting Flight
The victims of a missed connection will be able to benefit from a fast re-routing if only one company takes care of all the flights. In the case of many, the traveler could pay additional fees to exchange his flight!
To claim compensation, you must: A delay of three hours or more, a disruption not caused by extraordinary circumstances ... all flights must appear on the same reservation.
The compensation is € 250 for flights up to 1500km, € 400 for flights between 1500 and 3500km and € 600 for beyond.