KLM Royal Dutch Airlines


Victim of a cancellation at KLM? A delay ? Or a denied boarding?
European regulation CE n ° 261/2004 protects you and submits the European carrier to the regulation concerning the service of assistance, refund and compensation.

The tool below is an effective solution available to you to get compensation quickly and legally.

A surprise cancellation!

The airline is obliged to warn travelers at least two weeks before such changes. If, once at the airport, you are surprised by a flight cancellation, you will be entitled to assistance (depending on the waiting time) and the choice between a re-routing to the destination or a refund.

Travelers can claim compensation of up to € 600 for any cancellation caused by a flight crew strike.

Overbooking that leads to Refusal to board!

You have been denied boarding? No matter, the company will offer assistance (meals, telephone or other communication and accommodation) according to your waiting time.

If the airline is unable to guarantee flight re-routing in the desired conditions, you may request a refund.

Travelers are protected by European regulations and can claim compensation up to € 600.

What to do in case of delay?

KLM is an excellent airline, but can sometimes face delays not caused by extraordinary circumstances and, in this case, it owes its passengers a support service according to the waiting time of passengers at the airport and compensation (delay of more than 3 hours).

Travelers can claim compensation for any delay of three hours or more. This varies according to the distance of the flight: € 250  for flights up to 1500km, € 400 for flights up to 3500km and € 600 for flights exceeding 3500km.

Missed Connecting Flight

A missed connection is the result of a major delay at the airport ... a stressful situation for travelers who have opted for a stopover!

Passengers are entitled to compensation of up to € 600 in this case for any delay of three hours or more (calculated on arrival).

It is also important to learn about the flight with stopover. If the same company takes care of all the flights, the traveler will have the right to a re-routing towards the destination and right to the assistance also.

In the case of several companies, travelers could pay a fee to exchange the flight with the company not responsible for the flight!

The company is not responsible for delays caused by an exceptional condition.