Korean Air is the first company of South Korea. The carrier is subject to the European regulation 261/2004 and must therefore respect his obligations vis-à-vis his travelers in case of cancellation, delay or overbooking: Inform, assist and compensate in the event of a departure an airport of the European Union.
The proposed solution is as easy as it is effective. A team of experts gives you all the help you need by taking care of the entire claim from start to finish.
Cancellation at Korean Air ... When to ask for compensation?
The cancellation caused by exceptional circumstances (weather conditions, strike control ...) does not give rise to any compensation.
In case of reasons that the company could avoid (strike of the aircrew or other), the travelers will be entitled to a compensation of up to 600 €.
The company must assist passengers in case of waiting with meals or refreshment and accommodation if necessary.
The compensation depends on the route:
€ 250 for flights up to 1500km, € 400 for flights up to 3500km and € 600 for flights over 3500km.
Overbooking and denied boarding
In the event of denied boarding due to overbooking by the airline, travelers can choose between a refund or rerouting to the destination and receive assistance with meals and refreshment while they wait.
The company is asking and suggesting giving up reservations for certain benefits, but sometimes it refuses boarding travelers against their will, which gives them the right to claim compensation of up to € 600.
Delay and its conditions
Any delay exceeding three hours, caused by reasons that the company could anticipate (such as the flight crew strike) entitles travelers to compensation between € 250 and € 600, depending on the route.
The company must offer assistance to its passengers with meals and refreshments as well as accommodation.
Note that the delay also depends on the length of the trip: 2h for flights up to 1500km, 3h for flights up to 3500km and 4h for flights over 3500km.
Missed connecting flight
When a connection is missed at the airport, you must first find out who is managing the flights. If it is the same company, it will take care of its travelers with a rerouting, but otherwise the travelers will turn to the company who is late to take charge.
Any delay exceeding three hours (calculated upon arrival at the airport) entitles passengers to claim compensation.