LATAM Airlines Brasil S.A. is the largest airline in Brazil. The company must comply with European regulation EC No 261/2004 concerning assistance and compensation in case of cancellation, delay, overbooking or denied boarding.
European regulations aim to protect travelers by allowing them to claim their rights in the event of damage.
The tool below is a great way to claim compensation simply and effectively. A team of experts accompanies you throughout the compensation procedure.
Cancellation and Conditions
You should know that the company must warn travelers of any cancellation at least 2 weeks before. Otherwise, it is obliged to compensate its passengers, except in the case of a disturbance caused by extraordinary conditions.
The compensation is € 250 for the flight of up to 1500km, € 400 for the flight of up to 3500km and € 600 for the flight beyond.
Travelers have the right to request a refund of airline tickets, or to continue on a replacement flight. (Travelers are entitled to compensation even if reimbursed).
For the wait at the airport, the company must offer adequate care.
Denied Boarding for overbooking
If the company faces overbooking, it can reclassify its passengers in a higher class according to the availability of seats or offer some travelers several services in exchange for their seats, she seeks volunteers to cope with the situation.
Volunteers or not, travelers have the opportunity to cancel their flight and get their ticket refunded or continue the flight in satisfactory conditions.
The passengers victims of this inconvenience can claim a compensation of € 250 to € 600, according to the distance of the flight.
Delay and Complaint
Passengers who are three hours or more behind are given the option of canceling their flight and getting a refund for their ticket or suing them in satisfactory conditions.
Travelers can claim compensation of € 250 for flights up to 1500km, € 400 for flights up to 3500km and € 600 for beyond ... and this for any delay exceeding three hours.
Missed Connecting Flight
The victims of a missed connection will be able to benefit from a fast re-routing if only one company takes care of all the flights. In the case of many, the traveler could pay additional fees to exchange his flight!
To claim compensation, you must: A delay of three hours or more, a disruption not caused by extraordinary circumstances ... all flights must appear on the same reservation.
The compensation is € 250 for flights up to 1500km, € 400 for flights between 1500 and 3500km and € 600 for beyond.