Level is a Spanish low-cost airline founded in 2017, forming an integral part of the IAG group. The headquarters of the company is in El Prat de Llobregat, near Barcelona.
For all its air operations, the company must respect the obligations dictated by the European regulation EC N ° 261/2004 for all disturbances "cancellation", "delay", "overbooking" or "denied boarding", regarded as obstacles passenger rights.
The tool below is a free and effective tool, which allows you to benefit from the work of a team of experts in order to benefit from compensation quickly.
Last minute cancellation!
It should be noted that the European Regulation requires airlines to warn passengers of any cancellation, at least 14 days before.
In the case of a surprise cancellation, passengers can claim compensation up to € 600 and ask for reimbursement of their airline tickets.
However, if the company proves that this disruption is due to one of the "extraordinary exonerating circumstances", it will be exempted from its indemnification obligation.
Passengers have the right to assistance, which depends on the waiting time at the airport. They can choose the refund or re-routing, and are entitled to compensation even if they receive the refund.
Denied Boarding and overbooking
Denial of boarding can be caused by technical problems, but most often this is caused by overbooking. The company should find solutions such as upgrading the number of passengers if seats are available or offering some travelers to exchange their reservations for other services: upgrade to another flight, free ticket, money, ...
Passengers have the right to choose the refund of their tickets or the re-routing by accepting the means of transport proposed by the airline (flight or otherwise).
The company has to respect the obligations defined by the European regulation, the assistance and the compensation. Travelers are entitled to up to € 600 as financial compensation.
Delay: compensation and assistance
When it is a delay from 2am, the company must offer assistance with drinks, snacks and two free communications, whether responsible or not.
Travelers have the right to claim financial compensation for any delay of 32 hours, not caused by any of the extraordinary circumstances.
Extraordinary circumstances, including bird strikes are exempt conditions for the company LEVEL. The latter is obliged to agree to refund passengers who want it for delays of 5 hours.
The compensation is € 250 for flights up to 1500km, € 400 for flights between 1500km and 3500km and € 600 for flights over 3500km.
Missed Connecting Flight
For any delay or cancellation or delay of a connecting flight, you are entitled to compensation of up to € 600.
In the case of a connecting flight and you choose to give up the pursuit of your flight after the request of the company, the latter is required to compensate you for the flight that allowed you to return to your departure point and to refund the portion of the trip you had already made before giving up.
To claim compensation, you need a disruption not caused by extraordinary circumstances, a valid airline ticket and at least 3 hours late (in case of delay).