Malaysia Airlines is a Malaysian airline operating flights from Kuala Lumpur International Airport to destinations in Europe, Oceania and Asia.
The company must comply with European regulation EC 261/2004 for all departures from European Union airports, and thus compensate and assist its passengers for the various disturbances that may occur.
The tool below is a solution put at your disposal to claim compensation quickly and efficiently, thanks to a team of experts.
Cancellation: In which cases claim compensation?
The company is obliged to warn its travelers of any cancellation at least 2 weeks before. Otherwise, it is obliged to compensate its passengers, except in the case of a disturbance caused by extraordinary conditions.
Exceptional conditions can be weather conditions, political disturbances, airport closures, controllers' strike, bird strike, etc.
The compensation is € 250 for the flight of up to 1500km, € 400 for the flight of up to 3500km and € 600 for the flight beyond.
Travelers have the right to request a refund of airline tickets, or to continue on a replacement flight. (Travelers are entitled to compensation even if reimbursed).
For waiting at the airport, the company must offer adequate care, with at least basic services.
Denied Boarding and Overbooking
Denied boarding can be caused by a technical problem or overbooking. If the company faces overbooking, it can reclassify its passengers in a higher class according to the availability of seats or offer some travelers several services in exchange for their seats, she seeks volunteers to cope with the situation.
Volunteers or not, travelers have the opportunity to cancel their flight and get their ticket refunded or continue the flight in satisfactory conditions.
The passengers victims of this inconvenience can claim a compensation of € 250 to € 600, according to the distance of the flight and have the right to a support for any wait at the airport.
Delay and Complaint
Passengers who are three hours or more behind are given the option of canceling their flight and getting a refund for their tickets or suing them in satisfactory conditions.
Under European regulations, travelers can claim compensation of € 250 for flights up to 1500km, € 400 for flights up to 3500km and € 600 for beyond ... and this for any delay exceeding the three hours. Travelers are entitled to assistance depending on the waiting time at the airport.
The company is not responsible if the delay is the result of extraordinary circumstances ... this is not controlled by it, but must take care of its passengers for any delay of 2 hours and more.
Missed Connecting Flight
A missed connecting flight? Victims will be able to benefit from rapid re-routing if only one company handles all flights. In the case of many, the traveler could pay additional fees to exchange his flight!
To claim compensation, you must: A delay of three hours or more, a disruption not caused by extraordinary circumstances ... all flights must appear on the same reservation.
According to European regulations, compensation is € 250 for flights up to 1500km, € 400 for flights between 1500 and 3500km and € 600 for beyond.