Neos S.p.A. is an Italian airline, which has to respect its obligations defined in the European regulation EC N ° 261/2004, thus aiming more protection for the travelers
The airline is obliged to follow the common rules defined by European Regulation EC No. 261/2004 for any cancellation, delay or refusal of boarding.
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Cancellation: Claiming Compensation
In case of last minute cancellation, passengers have the right to claim compensation of € 250, € 400 and € 600, depending on the distance of the flight. The airline must inform its passengers for any cancellation, at least 14 days before
The airline must take care of its passengers, with at least basic services and accommodation if the passengers are to spend the night at the airport.
Since the coming into force of Regulation 261, travelers have the right to choose the airfare reimbursement or the re-routing by opting for the means of transportation proposed by the company. However, the company is not required to compensate passengers if the disruption is caused by an extraordinary circumstance.
Denied Boarding: Overbooking
Refusal to board remains the last solution of the airline in case of overbooking or other reason. The airline tries before proposing to its passengers to give up their reservations in exchange for several advantages (upgrading, money, replacement flight, free ticket, ...).
For this, the company must compensate its passengers for any claim. Pick-up is mandatory for any waiting at the airport.
As with last-minute cancellation, passengers are entitled to reimbursement of the airfare or to opt for re-routing to the final destination by accepting the company's proposed means of transportation (alternative flight or otherwise).
Delay and Refund
The delay of the flight is a disruption considered as an obstacle to the rights of the passengers, for that the airline must refer to some regulations:
The airline must offer snacks, drinks and two free calls. This is valid for any delay of 2 hours (flight of up to 1500km), delay of 3 hours (flight between 1500 and 3500km) and delay of 4 hours (flight over 3500km).
In addition to assistance, passengers are entitled to compensation for any delay of 3 hours or more. They are entitled to € 250 (flight of up to 1500km), € 400 (flight between 1500km and 3500km) and € 600 (flight over 3500km). The airline may be exempted from paying compensation if the delay is caused by one of the extraordinary circumstances.
When the delay reaches 5 hours, passengers have the right to reimbursement of the plane ticket, but they can also opt for the alternative means of transport proposed by the airline.
In the case of a flight delayed overnight, the airline must guarantee and offer accommodation with transportation to its passengers.
Missed Connecting Flight
You have the right to claim compensation for this damage. You also get support with hosting if necessary.
Also ask for the refund:
In the case of a missed connection due to a denied boarding by the airline, the airline is required to compensate you for the flight which has allowed you to return to your departure point and to reimburse your flight. part performed before giving up.
You can claim a compensation of: € 250 for the flight of up to 1500km, € 400 for the flight between 1500km and 3500km and € 600 for the flight of more than 3500km.