Overland Airways is an airline based in Ikeja, Lagos State. The company must respect the aviation regulations for all departures from the European Union.
The disruption that may occur: cancellation, delay or denied boarding causes the company to assist and compensate travelers under the European regulation.
The tool below is an effective way for travelers to claim compensation quickly thanks to a team of professionals.
Cancellation ... for what compensation?
The European regulation protects travelers from any cancellation which brings together the circumstances appropriate to the compensation. All the victims of cancellation have the choice between reimbursement or re-routing and claim compensation of up to € 600.
You should know that the company is not liable if the cancellation is caused by a weather condition, a strike controllers or porters, political instability, an avian collision, ... or any other exceptional condition.
The company is obliged, for its departure from the EU, to offer its passengers assistance ... and supports them according to the waiting time at the airport.
When denied boarding is caused by overbooking, the company must compensate its passengers and it varies between € 250 and € 600.
Following the overbooking, the company seeks volunteers and offers various services (free ticket, upgrade, money, ...) to travelers who agree to give up their reservations.
The company offers the victims of this disruption to choose between reimbursement or re-routing ... it also offers them assistance.
For delays of more than two hours, the company must take care of its passengers ... the assistance is to offer them refreshments, meals, two free communications, accommodation and transportation when necessary.
For any delay of three hours or more, calculated after arrival at destination, which is not caused by extraordinary circumstances (according to European regulations) gives the right to travelers to claim compensation between € 250 and € 600.
Missed Connecting Flight
The "missed connection" caused by the company following a delay or cancellation, entitles travelers to claim compensation of up to € 600, according to European regulations.
Travelers have the right to claim compensation for disruption not caused by extraordinary circumstances. The company is not liable if it proves that it is beyond its control.
To claim compensation between € 250 and € 600, you need a delay of at least three hours, a disruption not caused by extraordinary circumstances ... and flights on the same reservation.