For all flights canceled, delayed or overbooked, the airline Philippine Airlines must respect the European Regulation EC 261/2004 and apply the rules defined in terms of compensation, assistance and reimbursement.
The tool below is a solution for all passengers affected by disruptions on flights, allowing them to call on a team of experts who makes every effort to assert their rights.
The use of this tool is financially risk free for travelers, who pay nothing if they do not get compensation. If successful, a commission will be deducted from the amount of compensation obtained.
European regulations provide for compensation, which depends on the distance of the flight:
• 250 € for flights up to 1500km
• 400 € for flights between 1500km and 3500km
• 600 € for flights exceeding 3500km
European regulations apply to all types of airlines and all types of flights (business, tour, free trip, ...).
Flight canceled at Philippine Airlines
Since Philippine Airlines is a non-European airline, the European Regulations apply only if the departure is from an EU airport.
In the event of cancellation, the travelers benefit from a support, the choice of the reimbursement and the compensation.
Assistance: The company must offer refreshments, meals and two free calls for any delay of 2 hours or more.
Compensation: Travelers are eligible for compensation of up to € 600 per person for flight cancellation.
Reimbursement or Re-routing: Travelers can opt for a refund if they decide to give up the flight, as they can also opt for re-routing to the final destination.
The company is exempted from paying compensation if the cause of the cancellation proves to be an extraordinary condition, if the passengers are rerouted within the originally scheduled times or if travelers are warned of this change at least 14 days before.
Denied boarding: reason for overbooking
Overbooking is an airline practice, which involves accepting more bookings than available seats. This situation leads the airline to refuse boarding for some travelers, but before, it offers volunteers to exchange their reservations for several benefits.
For denied boarding, travelers can claim compensation of up to € 600 per passenger, in accordance with the European Regulations which entitles them to reimbursement and reimbursement, in the same way as cancellation.
The regulations include all the common rules for compensation, reimbursement and reimbursement that the airline must respect in the event of delayed flight, cancellation or denied boarding.
Delayed Flight: When to ask for compensation?
For any delay in flight, travelers can claim compensation only if it exceeds 3 hours, after arrival at destination, and if it is caused by reasons that the airline controls (strike of the staff of the company, .. .).
However, Philippine Airlines must offer assistance to its passengers with meals and snacks as well as two free calls. Accommodation is offered by the airline with transportation if the flight is delayed overnight.
For the refund, this is possible if the delay is 5 hours and more. Passengers can opt for re-routing as well.
Missed Connecting Flight
If you miss your Connecting Flight and you do not know what to do, you must first find out about your rights as air passengers. It is important to know that you are protected by the European Regulations for any departure from the EU.
Passengers can claim compensation between € 250 and € 600, depending on the flight distance, for this disruption. However, it takes a delay of 3 hours or more or a cancellation to claim compensation.
Travelers can request reimbursement and stop their trips, and are entitled to assistance from the airline.