Pobeda Airlines is a Russian low cost airline, a wholly owned subsidiary of Aeroflot. It is based at Vnukovo International Airport.
The company must comply with the European regulation EC No 261/2004 for all departures from European Union airports, for all disturbances that may occur: cancellation, delay or overbooking.
The tool below is a solution at your disposal to claim compensation quickly. A team of professionals takes care of your file and makes you benefit from your rights in an efficient way.
Cancellation of flights
Under European Regulation, the company is obliged to warn its travelers of any cancellation at least 2 weeks before.
For any cancellation, the passengers are entitled to a compensation of € 250 for the flight of up to 1500km, € 400 for the flight of up to 3500km and € 600 for the flight beyond.
That being said, passengers are not entitled to compensation if:
• They are notified of the cancellation at least 14 days before
• The cancellation is caused by one of the extraordinary circumstances
Exceptional conditions can be weather conditions, political disturbances, airport closures, controllers' strike, bird strike, etc.
Travelers have the right to request a refund of airline tickets, or to continue on a replacement flight. (Travelers are entitled to compensation even if reimbursed).
For waiting at the airport, the company must offer adequate support, with at least basic services.
Refusal to board and overbooking
As well as for cancellation, the company must assist, refund and compensate passengers in the event of denied boarding.
This can be caused by a technical problem or overbooking. If the company faces overbooking, it can reclassify its passengers to a higher class according to the availability of seats or offer some travelers several services in exchange for their seats, she seeks volunteers to cope with the situation.
Volunteers or not, travelers have the opportunity to cancel their flight and get their ticket refunded or continue the flight in satisfactory conditions.
The passengers victims of this inconvenience can claim a compensation of € 250 to € 600, according to the distance of the flight and have the right to an assumption of responsibility for any wait at the airport.
Delay and Complaint of up to 600 €
Flight Delay is a disruption defined by the EU Regulation, including obligations that the airline must follow; Passengers receive assistance, reimbursement and compensation.
Passengers suffering from delays of 5 hours and more have the option to cancel their flight and to be reimbursed the price of their tickets or to pursue it in satisfactory conditions.
Travelers can claim compensation of € 250 for flights up to 1500km, € 400 for flights up to 3500km and € 600 for beyond ... and this for any delay exceeding three hours. Travelers are entitled to assistance depending on the waiting time at the airport.
The company is not liable if the delay is the result of extraordinary circumstances ... this is not controlled by it, but must take care of its passengers for any delay of 2 hours and more.
Missed Connecting Flight
The victims of a missed connection (following a delay or a cancellation) will be able to benefit from a fast rerouting if only one airline takes care of all the flights. In the case of many, there may be charges for the traveler to exchange his flight.
To claim compensation, you must: A delay of three hours or more, a disruption not caused by extraordinary circumstances ... all flights must appear on the same reservation.
The amount of compensation is € 250 for flights up to 1500km, € 400 for flights between 1500 and 3500km and € 600 for beyond.